Training material only. Not marketing material and not for consumer distribution. Scripts are starting points to adapt to your carrier, state, and current CMS rules — not verbatim consumer-facing copy. Not legal, compliance, or enrollment advice. Always defer to current CMS guidance, your FMO's compliance team, and your carrier certifications. See disclaimers.
No-show recovery call
Get a missed appointment rescheduled without guilt-tripping.
Assume good intent. People miss things. Open with concern, not accusation — they'll volunteer the reason.
Within 2 hours of a missed appointment.
Hi {{client_first}}, {{agent_name}} here. We had {{appt_day}} at {{appt_time}} on the calendar and I wanted to make sure everything's okay on your end. Life happens — let's just find another time. Are you better mornings or afternoons this week?Placeholders to replace
{{client_first}}— Client's first name{{agent_name}}— Your full name{{appt_day}}— Day of appointment{{appt_time}}— Time of appointment
Sources
Reviewed Jul 15, 2026 · GoAEP editorial- CMS Medicare Communications & Marketing Guidelines
Master CMS guide for MA and Part D communications and marketing.
- 42 CFR §422.2260 – §422.2274
MA marketing standards (Subpart V).
Not marketing material. Not for consumer distribution. CMS rules evolve — verify against current guidance before use.
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