Objection Simulator · "Don't record me"

"I don't want to be recorded."

TPMO outbound sales call. Recording is required and disclosed at the start.

Training material only. Not marketing material and not for consumer distribution. Scripts are starting points to adapt to your carrier, state, and current CMS rules — not verbatim consumer-facing copy. Not legal, compliance, or enrollment advice. Always defer to current CMS guidance, your FMO's compliance team, and your carrier certifications. See disclaimers.

Scenario \u00b7 phone

TPMO outbound sales call. Recording is required and disclosed at the start.

Client: "I'm not comfortable being recorded. Turn it off."

Mode

Pick a hand-authored response to classify, or open the advanced bright-line screen for a freeform check.

Which response would you classify as compliant?

Option A
"Tell you what — let me finish the pitch quickly, and I'll delete the recording afterward. Nobody has to know."
Option B
"No problem — let me pause the recording. Okay, it's off. Now, tell me what plan you're on today."
Option C
"Recording is a CMS requirement for this type of call, so I can't turn it off. Want me to send you information instead?"
Option D
"I hear you. CMS requires TPMO sales calls like this one to be recorded end-to-end, so I'm not able to turn it off. If you'd rather not be recorded, we can end the call and I can send you CMS-approved educational information in the mail, or you can meet with an agent in person — which has different rules. Which would you prefer?"

On this objection: 0/0 correct classifications — no attempts yet.

Sources

Reviewed Jul 14, 2026 · GoAEP editorial

CMS TPMO Rule — Call Recording
Third-Party Marketing Organization requirements including call recording and 10-year retention.
CMS Medicare Communications & Marketing Guidelines
Master CMS guide for MA and Part D communications and marketing.

Not marketing material. Not for consumer distribution. CMS rules evolve — verify against current guidance before use.

Educational drill only. Rules and CMS guidance evolve — always defer to current CMS publications, your FMO compliance team, and your carrier certifications.