Objection Simulator · Already has a plan

"I already have a plan I like."

AEP outbound call to an existing client. SOA on file for MA/MAPD. Recording is running.

Training material only. Not marketing material and not for consumer distribution. Scripts are starting points to adapt to your carrier, state, and current CMS rules — not verbatim consumer-facing copy. Not legal, compliance, or enrollment advice. Always defer to current CMS guidance, your FMO's compliance team, and your carrier certifications. See disclaimers.

Scenario \u00b7 phone

AEP outbound call to an existing client. SOA on file for MA/MAPD. Recording is running.

Client: "Honestly, I already have a plan I like — I don't want to change anything."

Mode

Pick a hand-authored response to classify, or open the advanced bright-line screen for a freeform check.

Which response would you classify as compliant?

Option A
"Your plan is being cut for next year — you basically have to switch. Let's look at what I have for you."
Option B
"The plan you're on is honestly one of the worst in the county. I can guarantee I can get you something better today."
Option C
"Understood. A lot of my clients say that and then find a plan with better drug coverage once we look. Want me to just check yours real quick?"
Option D
"Totally fair. My job during AEP is just to make sure your current plan still fits — benefits and drug lists change every year. If it's still the best fit for you, we keep it. If something changed, you'll know before December 7. Want me to run the comparison so you can decide?"

On this objection: 0/0 correct classifications — no attempts yet.

Sources

Reviewed Jul 14, 2026 · GoAEP editorial

CMS Medicare Communications & Marketing Guidelines
Master CMS guide for MA and Part D communications and marketing.
42 CFR §422.2260 – §422.2274
MA marketing standards (Subpart V).
42 CFR §422.62
Medicare Advantage election periods (AEP, OEP, SEPs).

Not marketing material. Not for consumer distribution. CMS rules evolve — verify against current guidance before use.

Educational drill only. Rules and CMS guidance evolve — always defer to current CMS publications, your FMO compliance team, and your carrier certifications.