SOA Scenario

SOA collected after the appointment

Agent forgot the SOA and asks the client to sign it afterward.

Training material only. Not legal, compliance, or enrollment advice. Always defer to current CMS guidance, your FMO's compliance team, and your carrier certifications. See disclaimers.

Scenario

The agent conducts a full MA/PDP marketing appointment with a beneficiary. At the end of the appointment the agent realizes no SOA was executed and asks the beneficiary to sign a written SOA back-dated to the start of the meeting.

Evaluate the agent's conduct

Clear violationSOA was required and skipped, or the discussion exceeded the documented scope.SOA not requiredThe conversation did not trigger the SOA requirement.CompliantAn SOA was required and obtained correctly.Technical violationSOA rule triggered; procedure was flawed (timing, scope, retention).

On this scenario: 0/0 correct — no attempts yet.

Sources

Reviewed Jul 15, 2026 · GoAEP editorial

42 CFR §422.2264(c)
Scope of Appointment documentation before a marketing appointment.
CMS Medicare Communications & Marketing Guidelines
Master CMS guide for MA and Part D communications and marketing.

Not marketing material. Not for consumer distribution. CMS rules evolve — verify against current guidance before use.

Educational drill only. Rules and CMS guidance evolve — always defer to current CMS publications, your FMO compliance team, and your carrier certifications.