SOA Scenario

Same-day in-person appointment

Walk-in prospect asks to sit down and discuss MA plans right now.

Training material only. Not legal, compliance, or enrollment advice. Always defer to current CMS guidance, your FMO's compliance team, and your carrier certifications. See disclaimers.

Scenario

A prospect walks into the agent's office unannounced and asks to review MA options. The agent collects a written SOA on the spot, then immediately begins reviewing plan benefits and enrollment materials in the same meeting.

Evaluate the agent's conduct

Technical violationSOA rule triggered; procedure was flawed (timing, scope, retention).SOA not requiredThe conversation did not trigger the SOA requirement.CompliantAn SOA was required and obtained correctly.Clear violationSOA was required and skipped, or the discussion exceeded the documented scope.

On this scenario: 0/0 correct — no attempts yet.

Sources

Reviewed Jul 15, 2026 · GoAEP editorial

42 CFR §422.2264(c)
Scope of Appointment documentation before a marketing appointment.
CMS Medicare Communications & Marketing Guidelines
Master CMS guide for MA and Part D communications and marketing.

Not marketing material. Not for consumer distribution. CMS rules evolve — verify against current guidance before use.

Educational drill only. Rules and CMS guidance evolve — always defer to current CMS publications, your FMO compliance team, and your carrier certifications.