SOA Scenario

Medigap-only conversation

Prospect asks specifically about Medicare Supplement plans.

Training material only. Not legal, compliance, or enrollment advice. Always defer to current CMS guidance, your FMO's compliance team, and your carrier certifications. See disclaimers.

Scenario

A prospect calls to ask about Medicare Supplement (Medigap) plans only. The agent discusses standardized Medigap plan letters, guaranteed-issue rights, and premium differences. MA and PDP products are never raised. No SOA is collected.

Evaluate the agent's conduct

SOA not requiredThe conversation did not trigger the SOA requirement.Technical violationSOA rule triggered; procedure was flawed (timing, scope, retention).CompliantAn SOA was required and obtained correctly.Clear violationSOA was required and skipped, or the discussion exceeded the documented scope.

On this scenario: 0/0 correct — no attempts yet.

Sources

Reviewed Jul 15, 2026 · GoAEP editorial

42 CFR §422.2264(c)
Scope of Appointment documentation before a marketing appointment.
CMS Medicare Communications & Marketing Guidelines
Master CMS guide for MA and Part D communications and marketing.

Not marketing material. Not for consumer distribution. CMS rules evolve — verify against current guidance before use.

Educational drill only. Rules and CMS guidance evolve — always defer to current CMS publications, your FMO compliance team, and your carrier certifications.