SOA Scenario

Existing client annual review

Current MA client comes in for an AEP plan review.

Training material only. Not legal, compliance, or enrollment advice. Always defer to current CMS guidance, your FMO's compliance team, and your carrier certifications. See disclaimers.

Scenario

An existing MA client calls to schedule an AEP review of their current plan and to compare it against other MA options. Prior to the appointment date, the agent obtains a written SOA scoping MA and MAPD. The appointment takes place three days later and stays within the documented scope.

Evaluate the agent's conduct

Technical violationSOA rule triggered; procedure was flawed (timing, scope, retention).Clear violationSOA was required and skipped, or the discussion exceeded the documented scope.CompliantAn SOA was required and obtained correctly.SOA not requiredThe conversation did not trigger the SOA requirement.

On this scenario: 0/0 correct — no attempts yet.

Sources

Reviewed Jul 15, 2026 · GoAEP editorial

42 CFR §422.2264(c)
Scope of Appointment documentation before a marketing appointment.
CMS Medicare Communications & Marketing Guidelines
Master CMS guide for MA and Part D communications and marketing.

Not marketing material. Not for consumer distribution. CMS rules evolve — verify against current guidance before use.

Educational drill only. Rules and CMS guidance evolve — always defer to current CMS publications, your FMO compliance team, and your carrier certifications.